Speak to claims Team
Direct routing for loss adjusters, claims handlers, insurer operations teams and brokers. New instructions reach a senior surveyor in office hours. Urgent claims route to the on call team outside them.
The same line and inbox handle the full range of insurance work. Telling us what the call is about gets it to the right surveyor or operations lead first time.
Escape of water, fire damage, impact, storm, subsidence or accidental damage. Mobilisation within 24 hours of receipt is the standard for urgent and Category A claims.
Pre survey questions, scope of works queries, schedule of repairs, validation visits and survey report follow ups. A senior surveyor is available for technical queries.
Programme updates, variation queries, supplementary works, photographic evidence and policyholder communication on claims already in progress.
Adding Nationserv to an approved contractor list, contractor due diligence, broker referrals, Letter of Authority queries and onboarding documentation.
Mobilisation runs within 24 hours of instruction for urgent and Category A work. A senior surveyor attends, captures full scope and photographic evidence, and issues a schedule of repairs back to the adjuster within the agreed turnaround.
Reinstatement is delivered by Nationserv teams across every trade, with NICEIC approved electricians and Gas Safe registered engineers in house. Helifix Approved Installer for specialist structural masonry.
Mobilisation is fastest by phone. Call the main line and a senior surveyor or operations lead will route the instruction straight away.