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Are you looking for a insurance approved building contractor? At Nationserv we offer the highest standards in repair and renovation works.
Nationserv is an insurance approved builder covering the UK, delivering end to end reinstatement for homeowners and commercial clients. One accountable team from first phone call to final handover, backed by a decade restoring property after insured perils and 25 years of combined trade experience.
The policyholder hears from a named person within four hours of the claim being instructed, and emergency make safe attendance is typically same day.
One surveyor, one project manager, one point of contact from survey through to final sign off. No handing the claim between companies.
Twelve regions with an established operational presence, run from a Hertfordshire head office, and the capacity to scale nationally when surge events hit.
A 4.6 out of 5 Google rating from 60 verified customers, most of whom came to Nationserv through an insurer instruction.
Storm, fire, flood, escape of water, impact damage. End to end repair and reinstatement, project managed by one team.
Underpinning, Helifix crack stitching, ground stabilisation. Specialist knowledge across clay shrinkage, tree roots and heave.
Multi trade reinstatement on high value residential and commercial properties. Heritage settings, listed buildings, operational venues.
Same day make safe works, drying and loss mitigation, temporary repairs and boarding up. On site fast when minutes matter.
Claim instructed by insurer or loss adjuster. Dedicated surveyor assigned. Homeowner contacted within four hours.
Site survey, detailed scope of works, schedule of rates prepared. Full report sent to insurer for agreement.
Nationserv trades on site. Daily progress reporting, photographic records, strict health and safety controls.
Final inspection with homeowner. Sign off pack to insurer. Defects liability period and aftercare included.
Having your home damaged is unsettling, and the claims process can feel like one more thing to carry. You do not have to work it out on your own. Once your insurer instructs us, we pick up the detail and keep you informed at every stage.
You will have a named contact who knows your property and your claim. Ask us anything, at any point. There is no such thing as a silly question, and nothing gets started in your home without you knowing what is happening and why.
Within four hours of your insurer instructing us, someone from the team will be in touch to introduce themselves and answer your first questions.
A surveyor comes out, looks at the damage properly, and talks you through what needs doing in plain language. No jargon, no assumptions.
The scope, the costings and the back and forth all sit with us. You are not the go between, and you should never have to chase anyone.
Nothing is signed off until you have walked round with us and you are satisfied. Aftercare continues after we have packed up and gone.
Sedgwick instructed Nationserv to attend an emergency claim in Oxford after a vehicle reversed into a residential property, causing significant structural damage and compromising the building envelope.
The team attended the same day to make the property safe and secure. Debris removed, damaged radiator capped to restore heating, temporary propping installed, the affected area insulated and boarded to protect the home. Property handed back to the homeowner safe, warm and weathertight within hours of instruction.
The full reinstatement is now progressing under the same project team, returning the property to its pre loss condition as quickly and smoothly as possible.
Twelve regions with an established operational presence, and national capacity beyond them. Every region has a named surveyor and a site team of its own. Same process, same standards, wherever the claim lands.
The work speaks for itself. Insurer grade control, one accountable team, and the discipline to deliver inside sensitive environments without leaving a mark.
Yes. Nationserv works directly with major UK insurers, loss adjusters and claims networks as an approved reinstatement contractor, with established relationships across the industry. To discuss approval or add Nationserv to your approved contractor list, speak to the claims team on 0800 652 3331.
For instructed emergency claims Nationserv aims to make a property safe within 24 hours, and often attends the same day. Make safe works include boarding up, temporary repairs, capping services and protecting contents. Once the property is secure, the full reinstatement claim moves to survey and scope.
Both. Nationserv is instructed by the insurer or loss adjuster, and scope is agreed with them. The homeowner is the one living through the claim, so clear communication, regular updates and respect for the property matter just as much as the technical work. Surveyors manage both relationships in parallel.
Core trades sit in house. Plastering, carpentry, decorating, general building and surveying are all delivered by Nationserv teams. For specialist scopes such as electrical, gas, roofing and asbestos removal, Nationserv works with a vetted list of approved specialists under its own project management. Every person on site is accountable to Nationserv.
Every claim is different, but the shape is consistent. Instruction, homeowner contact within four hours, survey, scope, insurer agreement, works on site, daily updates, final sign off, aftercare. A straightforward escape of water claim might run four to six weeks. A major subsidence claim with underpinning and reinstatement can run six months or more.
Yes. Nationserv has a dedicated heritage capability for listed residential properties, period buildings and sensitive commercial environments. The Royal Society of Medicine project is a recent example of work inside a prestigious operational venue with fixed heritage features. Conservation officers are liaised with where required.
Daily site reports, photographic records, and schedule of rates line items. Nationserv works with Xactimate and Symbility estimating, Blueprint job management and Salesforce communication, and adapts reporting cadence to what each insurer requires. A full sign off pack is provided at completion, including warranty, certificates, and photographic evidence of final condition.
Nationserv was established in 2015 and has spent a decade delivering insurance repairs across the UK. The leadership team brings 25 years of combined trade and leadership experience across building, insurance repair and project delivery.
Tell us what has happened and who your insurer is. We will take it from there.
Nationserv is the building contractor, not the insurer. Your insurer or loss adjuster instructs us, we survey the damage, agree the scope with them and put your property back. You are not the go between and you should never have to chase anyone.
Start a claimIf you are an adjuster, claims handler or broker placing work, speak to the team about instructions, capacity and regional coverage.
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