Speak to claims Team
Nationserv delivers major and complex insurance claim reinstatement across the UK. Multi trade scope, project managed end to end, with one named team accountable from first notification of loss to final re occupation.
There is no single threshold. Major and complex claims are usually defined by a combination of value, scope and sensitivity. A burst pipe in a heritage listed townhouse can be more complex than a routine commercial reinstatement, depending on what the building is and who is involved.
Nationserv treats every major or complex claim as a project management exercise as much as a building one. The repair work is the easy part. Coordinating the stakeholders, managing the programme and protecting the policyholder experience is what insurers actually instruct on.
Full reinstatement following major fires and multi peril events. Decontamination, structural repair, complete rebuild where required, full redecoration to pre loss specification.
Conservation led reinstatement on listed residential, period and institutional buildings, working alongside the appointed design team and traditional materials specified to match the original fabric.
Multi trade reinstatement on operational commercial properties. Retail, hospitality, offices and institutional venues, often delivered in phases with the property still in use.
End to end reinstatement of high value residential properties. Bespoke finishes, period detail matching and the standards expected on properties at the upper end of the market.
Underpinning, Helifix crack stitching, Helibeam System installation, ground stabilisation. Subsidence, heave and structural movement claims at major loss scale.
Reinstatement delivered in phases where the property must remain partially or fully occupied. Programme phasing, dust and noise control, weekend and out of hours working.
On a standard claim the building work is the work. On a major or complex claim the building work is roughly half of the deliverable. The other half is project management, the unglamorous but critical layer that determines whether the claim closes cleanly.
Nationserv's named project manager and senior surveyor stay on the file from first notification of loss to final re occupation. They run the stakeholder cycles, manage the programme, coordinate trades and consultants, hold the photographic record and answer to the insurer in their reporting language.
This is what insurers, loss adjusters and brokers need from an approved contractor at this scale. One file, one team, one accountable point of contact, and the operational discipline to deliver right first time on programmes that can run into the millions and over multiple years.
Notification received from insurer, loss adjuster or policyholder. Senior surveyor and project manager assigned to the file at instruction.
Detailed site survey beyond a standard scope. Building condition, access, listed status, heritage features and stakeholder map all assessed.
Scope of works, schedule of rates, programme and reporting cadence agreed with insurer, loss adjuster, broker and policyholder. Phasing locked.
Multi trade reinstatement under named project manager. Structured stakeholder cycles, photographic records, programme variance tracking throughout.
Final inspection, sign off pack with warranties, certificates and photographic evidence. Defects liability period and aftercare included.
On a major loss, a coordinated framework protects the programme. Nationserv manages every element of the repair under one instruction, with core trades held in house and integrated digital systems running through the file from first call to final sign off. Fewer handovers, tighter cost control, and a single accountable team across the whole reinstatement.
Directly managed electrical and plumbing teams on multi trade scopes. Electrical works completed by NICEIC approved electricians. Gas and plumbing works undertaken by Gas Safe registered engineers.
Contents removal and secure storage, drying and moisture management, asbestos sampling and removal via accredited partners, structural and remedial solutions, all managed under the single instruction.
Where properties are uninhabitable, Nationserv manages the arrangement of temporary accommodation, working sensitively with policyholders to minimise disruption and ensure continuity of care during the works.
Xactimate and Symbility for consistent estimating and faster approvals. Blueprint for end to end job management. Pulse for live operational updates, Atoms for job costing and Salesforce for centralised communication.
CHAS, ConstructionLine Gold, SafeContractor and BDMA accredited. Cyber Essentials certified. CDM 2015 compliant. IOSH certified leadership. Robust health and safety, quality assurance and compliance frameworks across every claim.
A workforce of more than 100 skilled tradespeople, branded fleet, dedicated yard, plant and storage facilities. Capacity to scale resources rapidly during surge periods and across multi site major loss instructions.
Insurers, loss adjusters and brokers instruct Nationserv on major and complex claim files where one accountable contractor delivers the whole reinstatement. Capability pack ready to share on request.