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Nationserv is an insurance approved emergency building contractor for UK insurers and loss adjusters. Make safe, debris clearance, temporary repairs, drying mobilisation, all under one instruction that flows straight into the full repair.
For insurers, loss adjusters and claims networks instructing emergency works on a property claim, our team is reachable on the main line during business hours, with 24 hour remote support for in progress claims.
0800 652 3331Emergency works on an insurance claim are rarely one job. It is the urgent first hours of a claim, where the right decisions on access, isolation, drying and protection determine how the rest of the claim runs. Nationserv handles every element of the emergency works phase under a single instruction, using core trades held in house.
Securing the property, isolating risk, preventing further damage to the building fabric and the contents within. The first hour matters more than any other on a claim.
Removal of damaged materials, partial ceiling collapses, water damaged contents and hazardous debris. Site cleared and stabilised before the next phase begins.
Tarpaulin and shrink wrap roof covers, temporary boarding, structural propping, leak isolation. Holding works that buy time without compromising the eventual permanent repair.
Safe isolation of damaged electrical systems by NICEIC approved electricians, gas systems by Gas Safe registered engineers. In house teams, no third party hand off.
Initial drying assessment and equipment mobilisation on escape of water and flood claims. BDMA accredited approach, with monitoring and evidence to support the claim file.
Emergency boarding for broken doors, windows and glazing. Temporary security measures following impact damage, vehicle collisions, attempted break ins and storm damage.
Instruction received from insurer, loss adjuster or claims network. Senior surveyor briefed on the property, the peril, the access notes and any policyholder context held in the file.
Trades and resources mobilised based on the peril and property type. Drying equipment, boarding materials, scaffold and propping arranged ahead of attendance where the scope is known.
Rapid attendance across our coverage area. Make safe works begin, photographic record opened, immediate report to the instructing party. 24 hour remote support thereafter.
Nationserv was instructed by Sedgwick following an emergency call after a main water pipe burst within the communal area of an apartment block in Uxbridge. The incident caused flooding and damage throughout shared corridors, affected services within the building, and required immediate action to prevent further damage and ensure resident safety.
The priority was to stabilise the situation quickly, make the property safe, and minimise disruption to occupants. Nationserv mobilised an emergency response team and attended site within four hours of instruction, working in coordination with local authorities and building representatives.
The property was made safe quickly and effectively, allowing residents to continue using communal areas safely while longer term repair plans were progressed. Swift attendance, decisive action and clear coordination helped prevent further damage and reduced the overall impact of the incident.
The advantage of instructing Nationserv at the emergency works stage is that the claim does not get handed off. The same surveyor who attends the emergency stays on the file through to scope agreement, full repair and re occupation.
This single instruction model is what insurers need from an insurance approved emergency building contractor. No second mobilisation, no second survey, no second cost negotiation. The make safe works flow directly into the full repair under the same project manager and the same supply chain.
It is also what protects the policyholder experience. The team they meet on day one is the team they hand the keys back to on day ninety.
Nationserv is an insurance approved building repair contractor, instructed by insurers and loss adjusters after an insured event. We are not your insurer's emergency claims line, and we cannot accept policyholder instructions directly.
Insurers, loss adjusters and claims networks instruct Nationserv on emergency works for rapid attendance and a clean handover into full repair. Capability pack ready to share on request.