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Nationserv is an insurance approved contractor for UK insurers, loss adjusters and claims networks. Specialist teams held in house, integrated insurer reporting, end to end building insurance repairs from first instruction to final sign off.
Instructed emergencies attended the same day across the South East. Property made safe within 24 hours. Surveyor on site within 48 hours on planned reinstatement.
Daily site reports, photographic records, schedule of rates costing. Xactimate and Symbility estimating, Blueprint job management, Salesforce communication, Pulse live updates.
Plastering, carpentry, decorating, general building and surveying all in house. Every person on site is accountable to Nationserv, with one named team on the file.
Helifix insurance backed guarantees on most structural projects. Separate warranties on general peril works, included in the completion pack.
Helifix Approved, CHAS, ConstructionLine Gold, BM TRADA, NFU Mutual approved, Sedgwick approved, I Love Claims Property Corporate Partner. Documentation on request.
New insurer onboarding completes within two to four weeks. Corporate documentation, financial accounts, insurance certificates and references provided on request.
End to end building insurance repairs across all standard peril types. Make safe, strip out, drying, full reinstatement and redecoration delivered as a single instruction.
Helifix Approved Installer. Underpinning, Helifix crack stitching, Helibeam System installation, ground stabilisation and heave repair under insurer instruction.
Multi trade reinstatement on high value residential and commercial properties. Project managed end to end, including operational venues, heritage settings and listed buildings.
Same day attendance for make safe and loss mitigation. Boarding up, capping services, temporary repairs, drying and contents protection on instruction.
Insurer or loss adjuster appoints Nationserv. File opened, surveyor assigned, policyholder details verified.
Within 1 hourFirst call to policyholder. Visit booked, expectations set, reassurance given. Insurer notified of confirmed appointment.
Within 4 hoursSenior surveyor on site. Detailed scope, schedule of rates, photographic record submitted to insurer for authorisation.
Within 48 hoursNationserv trades deliver the works. Daily site reports, photographic progress, defect logs reported to insurer cadence.
Daily reportingFinal inspection, policyholder satisfaction signed, completion pack issued with warranties, certificates and photographic evidence.
Defects liability included
Onboarding a new approved contractor takes documentation, references and the right accreditations. Nationserv keeps every required pack ready for review, with a two to four week onboarding window for new insurers and loss adjuster networks.
Regional teams across the South East and Home Counties, with national capacity for major and complex loss claims wherever the instruction lands.
Direct contact with the operations director. Nationserv provides full corporate documentation, financial accounts, insurance certificates, accreditations, case study references and an SLA commitment. Onboarding with a new insurer or loss adjuster usually completes within two to four weeks.
For instructed emergencies Nationserv aims to attend the same day, with property made safe within 24 hours. For planned reinstatement, first contact with the policyholder is made within four hours of instruction, with a surveyor on site within 48 hours. SLA cadence is tailored to each insurer.
Nationserv estimates in Xactimate and Symbility, runs job management and scheduling through Blueprint, centralises communication in Salesforce, reports live operational updates through Pulse and handles job costing in Atoms. Daily site reports, photographic records and schedule of rates costing are provided in the format each insurer requires.
Core trades sit in house. Plastering, carpentry, decorating, general building and surveying are all delivered by Nationserv teams. For specialist scopes such as electrical, gas, roofing and asbestos removal, Nationserv works with a vetted list of approved specialists under its own project management. Every person on site is accountable to Nationserv.
Helifix Approved Installer, I Love Claims Property Corporate Partner, LABC Building Excellence Awards 2025 Regional Winner and National Finalist Best Residential Extension, CHAS Accredited, ConstructionLine Gold, BM TRADA, NFU Mutual approved repairer, Sedgwick approved supplier. Full compliance pack and corporate documentation available on request.
South East heartland with national capacity. Regional teams across London, Hertfordshire, Essex, Kent, Surrey, Sussex, Buckinghamshire, Bedfordshire, Cambridgeshire, Oxfordshire and the Home Counties. Wider coverage extends across the Midlands, the North West, Yorkshire, the South West and Cornwall.
Yes. As a fully approved installer of Helifix Masonry Repair Systems, Nationserv offers Helifix insurance backed guarantees on most structural projects. Separate insurance backed guarantees and warranties are provided as part of the completion pack on general peril works.
Insurers, loss adjusters and claims networks instruct Nationserv direct. Onboarding in two to four weeks. Capability pack ready to share. First call resolves what most enquiries need.