Speak to claims Team
Helifix
Approved Installer
Nationserv is a Helifix approved contractor for UK insurers, loss adjusters and claims networks. Directly employed teams, integrated insurer reporting, insurance backed guarantees, 25 years restoring insured properties.
Every crack has a cause. Every cause has a correct repair. For insurers and loss adjusters, Nationserv leads with root cause diagnosis before specifying Helifix crack stitching, Helibeam System installation or traditional underpinning.
Specifying the wrong treatment on the wrong cause leads to failed repairs, repeat claims and policyholder complaints. Getting the diagnosis right first time is what insurers instruct Nationserv for.
Instructed emergencies attended the same day across the South East. Property made safe within 24 hours of first call.
Daily site reports, photographic records, schedule of rates costing. Nationserv integrates with insurer systems and loss adjuster platforms.
Helifix insurance backed guarantees available on most structural projects. Completion packs include certificates, warranties, photographic evidence.
Helifix Approved, CHAS, ConstructionLine Gold, BM TRADA, NFU Mutual panel. Corporate documentation and insurance certificates on request.
Stainless steel helical bars installed across cracks to tie masonry back together. Suitable for brick, block and stone. Virtually invisible after repointing.
Horizontal bed joint reinforcement using helical bars and thixotropic grout. Creates deep masonry beams that redistribute structural loads.
Where Helifix is not suitable, traditional underpinning and wider structural repairs. Every method considered, the right one specified.
Where masonry has cracked and failed, the Helifix Helibeam System offers a structural solution without the need for demolition or rebuilding. Stainless steel helical bars of high tensile strength are installed horizontally into bed joints, bonded with cementitious thixotropic grout.
The bars tie the masonry together and create deep masonry beams that redistribute structural loads across the building. Where needed, additional helical ties provide crack stitching, lateral and vertical restraint. The system works on brick, block and stone.
Nationserv is approved by major UK insurers, loss adjusters and claims networks as a reinstatement and structural repair contractor, with established relationships across the industry. For a current list of insurer relationships or to discuss approval, contact the claims team direct on 0800 652 3331.
For emergencies Nationserv aims to attend within 24 hours, with same day response in most cases across the South East. For planned reinstatement work, first contact with the policyholder is made within four hours of instruction, with a surveyor on site within 48 hours.
Yes. As a fully approved installer of Helifix Masonry Repair Systems, Nationserv offers Helifix insurance backed guarantees on most structural projects. For non Helifix works, separate insurance backed guarantees are provided as part of the completion pack.
Daily site reports with photographic records, schedule of rates line item costing, defects logs and completion packs with certificates. Nationserv integrates with insurer systems and loss adjuster platforms, and adapts reporting cadence to each insurer's requirements.
Core trades are directly employed. Plastering, carpentry, decorating, general building and surveying all sit in house. For specialist scopes such as electrical, gas, roofing and asbestos removal, Nationserv works with a vetted list of approved specialists under its own project management. Every person on site is accountable to Nationserv.
Helifix Approved Installer, ILC Property Corporate Partner, LABC Building Excellence Award Regional Winner 2025, CHAS Accredited, ConstructionLine Gold, BM TRADA, NFU Mutual panel, ISO compliant. Full compliance pack available on request.
Direct contact with the operations director. Nationserv provides full corporate documentation, financial accounts, insurance certificates, accreditations, case study references and a SLA commitment. Onboarding with a new insurer usually completes within two to four weeks.
Insurers, loss adjusters and claims networks work with Nationserv for Helifix repairs, full reinstatement and major loss. Insurer approved, directly employed, accountable end to end.