Speak to claims Team
Nationserv delivers insurance claim repairs across the UK following fire, flood, storm, escape of water, impact and accidental damage. End to end reinstatement under insurer instruction. One accountable team from first phone call to final handover.
Burst pipes, leaking appliances, overflowing baths. Escape of water is the most common UK home insurance claim, and the one where speed of response matters most. Nationserv attends fast, isolates the source, dries the structure, strips out failed materials and reinstates the property end to end.
The most common UK home claimReinstatement after fire and smoke damage. Decontamination, strip out, structural repair and full redecoration.
External flooding from rivers, surface water and storm surge. Drying, strip out, full reinstatement.
High winds, displaced tiles, fallen trees and rainwater ingress. Make safe, weatherproof, full repair.
Vehicle strikes, fallen trees, structural collisions. Same day make safe, full reinstatement.
Damage covered under standard buildings policies including breakages and one off events.
Same day attendance to make the property safe and prevent secondary damage. Boarding up, capping services, temporary propping, weatherproofing and contents protection.
Controlled strip out of failed materials. Monitored drying with dehumidifiers, moisture readings logged and reported. Drying continues until the property is below action levels.
Full reinstatement to pre loss condition. Structural repair, plastering, flooring, tiling, decorating, kitchens, bathrooms. All finishes matched or upgraded as agreed with the insurer.
Final inspection, snagging sign off, completion pack issued with warranties, certificates and photographic evidence. Defects liability period applies, with aftercare for any post completion issues.
Instruction received from insurer or loss adjuster. Surveyor assigned. Homeowner contacted within four hours.
Senior surveyor on site. Damage assessed, scope of works prepared, schedule of rates submitted to insurer for authorisation.
Nationserv teams deliver the works. Daily progress, photographic records, regular updates to homeowner and insurer.
Final inspection with homeowner. Snagging completed. Compliance pack issued. Defects liability period and aftercare included.
An insurer instructed Nationserv following a burst supply pipe in a Hertfordshire home. The leak had run overnight, bringing down the kitchen ceiling and saturating the floor below. Contents were soaked, the kitchen was unusable, and the homeowner was facing months of disruption.
Nationserv attended within the same day. The supply was isolated, debris removed, contents inventoried and protected, drying equipment installed within 24 hours. A senior surveyor returned 48 hours later to scope the full reinstatement including ceiling rebuild, flooring replacement, kitchen reset and full redecoration. The scope was authorised by the insurer the same week.
Our insurance company instructed Nationserv to carry out repairs after water damage to our property. All the employees were friendly and professional, all work was done to a very good standard, and the whole process and ease of communication was first class.Damian Hurst, insurer referred
Most standard buildings insurance policies cover repairs following insured perils including fire, flood, storm, escape of water, impact and accidental damage. Cover varies by policy and excess applies. Nationserv is the repair contractor, not the insurer, and works directly with the insurer or loss adjuster. Scope is agreed with them, and the homeowner pays only the policy excess.
When Nationserv is instructed by the insurer or loss adjuster on an authorised scope, the insurer pays the contractor directly. The homeowner is responsible only for the policy excess as defined in their schedule. For cash settled claims where the homeowner has been paid out and chooses Nationserv, the homeowner pays the contractor.
Yes. Most UK home insurance policies allow homeowners to choose their own contractor, though wording varies. Nationserv is regularly instructed both by insurer approved contractor lists and by homeowners who have requested Nationserv specifically. The team can prepare a scope and quote that the insurer will accept.
Timeframe depends on scope, peril type and drying requirements. A simple escape of water claim might run four to six weeks. Fire, major flood and structural claims can run two to six months including drying, strip out, reinstatement and redecoration. A clear programme is agreed with the homeowner and insurer at scoping stage.
Contents are protected, removed and stored as part of the scope where required. Nationserv arranges inventory, careful packing and secure offsite storage for the duration of the works. Contents protection is included in most insurance claim scopes, though cover varies by policy.
If the property is uninhabitable, most policies cover alternative accommodation as part of the claim. Nationserv works to keep homeowners in the property where safe and practical, and to phase works so that key rooms remain usable. The insurer agrees alternative accommodation directly with the policyholder.
A final inspection is carried out with the homeowner and insurer. A completion pack is issued including warranties, certificates, photographic records and snagging sign off. A defects liability period applies, during which any post completion issues are resolved at no extra cost to homeowner or insurer.
Escape of water is the insurance industry term for water leaking inside the property from a burst pipe, leaking appliance, overflowing bath or similar internal source. It is the most common UK home insurance claim type. Escape of water is distinct from flood, which is external water entering the property from rivers, surface water or storm surge.
If your home has been damaged and a claim is open, Nationserv can be instructed direct or recommended to your insurer. One accountable contractor from first phone call to final sign off.